Terms & Conditions

1. Who We Are

Scandibound is a relocation and cultural coaching service operated by Gabrielle Spång, sole trader (enskild firma), org.nr 730921-0487, based in Skåne, Sweden.

Contact: gabrielle@scandibound.com
Website: www.scandibound.com

2. Services

2.1 Scandibound offers relocation support services including, but not limited to:

• Rental property search and application support
• Skatteverket registration and personnummer assistance
• School registration support
• Settlement support and cultural coaching
• Immigration information and guidance

2.2 All services are described in individual proposals or service agreements provided to the client prior to engagement.

2.3 Scandibound reserves the right to decline any enquiry or engagement at its sole discretion.

3. Not Legal, Immigration, or Financial Advice

3.1 Scandibound is not a law firm, immigration consultancy, or financial adviser.

3.2 Nothing on this website or in any service provided by Scandibound constitutes legal, immigration, tax, or financial advice.

3.3 Clients are strongly encouraged to seek independent professional legal and immigration advice for matters relating to residence permits, visa applications, tax obligations, and property law.

3.4 Scandibound provides information, guidance, and coordination support only. Final decisions on all legal, financial, and immigration matters remain the sole responsibility of the client.

4. Fees, Payment & Refunds

4.1 Fees for services are set out in individual proposals provided before engagement.

4.2 A deposit or first payment is required to activate services. Payment of any fee constitutes acceptance of these Terms and Conditions.

4.3 All fees are quoted in Swedish kronor (SEK) and exclude VAT unless otherwise stated.

4.4 All payments are non-refundable as they cover work already undertaken or in progress. This does not affect any statutory rights you may have under Swedish consumer protection law.

4.5 Scandibound reserves the right to pause or terminate services if payments are not received on time.

5. No Guarantee of Outcome

5.1 Scandibound cannot guarantee any specific outcome as a result of its services, including but not limited to:

• Securing a rental property within a given timeframe
• Obtaining a personnummer or residence registration
• Successful school enrolment
• Visa or residence permit approval

5.2 Rental market availability, landlord decisions, authority processing times, and other external factors are entirely outside Scandibound's control.

5.3 Scandibound's commitment is to provide diligent, professional, and best-effort support throughout the agreed service period.

6. Limitation of Liability

6.1 To the fullest extent permitted by law, Scandibound's total liability for any claim arising from its services shall not exceed the total fees paid by the client for the specific service in question.

6.2 Scandibound shall not be liable for any indirect, consequential, incidental, or special loss or damage, including but not limited to:

• Loss of income or employment opportunities
• Travel or accommodation costs
• Costs arising from visa or registration delays
• Loss arising from failure to secure a rental property
• Any decisions made by third parties (landlords, authorities, schools)

6.3 Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

7. Client Responsibilities

The client agrees to:

• Provide accurate, complete, and up-to-date information as requested
• Respond to communications in a timely manner (within 24–48 hours)
• Inform Scandibound promptly of any changes to circumstances, timeline, or requirements
• Make final decisions on all property applications, leases, and official registrations
• Treat Scandibound's staff and representatives with respect

Scandibound reserves the right to terminate services without refund if a client is abusive, dishonest, or in material breach of these Terms.

8. Cancellation

8.1 The client may cancel services at any time by providing written notice to gabrielle@scandibound.com.

8.2 Private Days require at least 14 days' booking notice. For a Private Day cancelled fewer than 14 days before the agreed date, 50% of the price is retained. This does not affect any statutory rights under applicable consumer protection law.

8.3 Where a scheduled payment has not yet been due at the time of cancellation, that payment will not be charged.

9. Data Protection & Privacy

9.1 Scandibound processes personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Swedish data protection law.

9.2 Personal data provided by clients (including name, contact details, passport information, family details, and financial references) will be used solely to deliver the agreed services.

9.3 Data will not be sold or shared with third parties except where strictly necessary for service delivery (e.g., landlords, Skatteverket, schools) and only with the client's knowledge and consent.

9.4 Clients have the right to access, correct, or request deletion of their personal data at any time by contacting gabrielle@scandibound.com.

9.5 Data is retained for a maximum of 12 months following the conclusion of services, after which it is securely deleted.

9.6 For full details, see our Privacy Policy.

10. Intellectual Property

10.1 All content on www.scandibound.com, including text, images, guides, and documents created by Scandibound, is the intellectual property of Gabrielle Spång / Scandibound and may not be copied, reproduced, or distributed without prior written permission.

10.2 Documents and materials created specifically for a client (e.g., tenant application letters, registration guides) are for that client's personal use only and may not be resold or shared commercially.

11. Website Disclaimer

11.1 The information on www.scandibound.com is provided for general informational purposes only. While every effort is made to keep information accurate and up to date, Scandibound makes no warranty as to its completeness or accuracy.

11.2 Rules, requirements, and processes relating to Swedish registration, visas, schools, and housing are subject to change. Always verify current requirements with the relevant Swedish authority.

12. Governing Law

12.1 These Terms and Conditions are governed by the laws of Sweden.

12.2 Any disputes arising from these Terms or Scandibound's services shall first be addressed through good-faith negotiation. If unresolved, disputes may be referred to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) at www.arn.se, or a competent Swedish court.

13. Changes to These Terms

Scandibound reserves the right to update these Terms and Conditions at any time. The current version will always be available at www.scandibound.com/terms. Continued use of Scandibound's services following any update constitutes acceptance of the revised Terms.